As a small business owner who markets locally, you will invariably be contacted by the public with inquiries unrelated to your business. Do not just rush them off the phone, telling them that you do not provide that service or sell that product. Take a quick moment to find out their needs and see if there is a way for you to help.
http://www.smallbusinessmarketingtipsbook.com/attention-small-business-owner-you-are-a-local-resource/
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